At TMJ Dent Shop, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with our refund and return policy.

1. Eligibility for Refunds & Returns

To be eligible for a return or refund, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be initiated within [Insert Return Period] days of receiving your order.
  • Certain items, such as personalized, perishable, or hygiene-related products, may not be eligible for return due to health and safety regulations.
  • Products that are damaged due to misuse, negligence, or improper handling are not eligible for a refund.

2. How to Request a Return

To initiate a return, follow these steps:

  1. Contact Us: Email our support team at [Your Email] or call [Your Contact Number] with your order details.
  2. Approval & Instructions: Our team will review your request and provide return instructions if your item is eligible.
  3. Shipping the Item: You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
  4. Inspection & Processing: Once we receive your return, we will inspect the item and process your refund if it meets our eligibility criteria.

3. Refund Processing Time

  • Approved refunds will be processed within [X] business days to your original payment method.
  • If the refund does not appear in your account after the processing time, please check with your bank or payment provider.

4. Exchanges

We only replace items if they are defective, damaged, or incorrectly sent. If you need an exchange, please contact us within [X] days of receiving your order.

5. Non-Refundable Items

The following items are non-refundable and non-returnable:

  • Opened or used dental products.
  • Personalized or custom-made items.
  • Clearance or final sale items.
  • Products returned after the specified return period.

6. Cancellations

  • Orders can only be canceled before they are shipped. If your order has already been processed, you will need to follow the return process.
  • If your order is canceled before shipment, a full refund will be issued.

7. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product, please notify us within [X] days of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.

8. Contact Us

For any questions about our refund policy or to initiate a return, please contact us:

📩 Email: [Contact@tmjdentshop.com]
📞 Phone: [+201114828889]
🌍 Website: [Tmjdentshop.com]